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Privacy policy for Levant Store site:

We care so much about the privacy of the personal data that you provide to us so we follow all suitable security procedures in order to keep your personal data to be safe on our site.

We hope from you to carefully read this policy and agree upon the items mentioned in it in order to be able to create new accounts on our site, and in order for you to be able to deal with us and sell your products on our site or buy from the various products which are displayed on our site.

Privacy policy for Levant Store site consists of the following items:

The data that Levant Store site needs from the clients:
1- Levant Store site needs some necessary data from the clients in order to be able to register on our site and create new accounts for them on our site after providing all data which we need from them. The data that we need from them are such as first name, last name, Email, phone number, password, confirm the password, and any other data that we need from the client, he must completely commit to providing us with these data.
2- Levant Store site needs some necessary data from the dear clients if they announce their desire to contact our technical support in order for our staff to answer all your inquiries.
3- We need some data about the payment method through which the client wishes to pay through it on our site.

The data that we automatically collect from you:
When you visit our site, we will automatically collect some personal data from you such as we collect some personal data about the browser that you use when you are visiting our site and we also collect IP address belonging to the device which you use it. We also collect some personal data about the websites that you have visited before visiting our site and the time and the date of the visit to these sites and we collect some other important data from us.
The responsibility of the client on Levant Store site: The client is responsible for putting a strong password that keeps the safety of his personal account on our site so the client completely commits to keeping on the security of the password that he has entered because if he discloses his password to any party and this caused harm to him so, in this case, the client only bears the responsibility of any harm caused to him as a result of disclosing his password.

The Privacy of children under 18 years old:
Dealing with our site and buying from the products available on it for those aged are18 years old or older so children whose age are under 18 years old cannot buy from our site unless they get their parent’s consent to do that because if we discover that there is a client under the age of 18 years old that he created an account on our site so we will delete the data provided to us with the freezing of his account on our site, and we hope that if the parents discover that their child has registered on our site and he is under 18 years old, they must tell us immediately about that in order to delete the data that he provided to us.
We use these data in several things that are very important to us and they are:
1- In order to be able to send all offers and new products that have joined our site to our dear clients.
2- In order to be able to provide these data to the specialized entities or to the judicial authorities or government entities, if those entities request us to do that.
3- In order to be able to contact the clients and answer all their inquiries.
4- In order to be able to provide our services in the best way to the clients.
5- In order to be able to provide the third parties that we cooperate with it with the users’ personal data to use these data when they are providing their services to the users or when they are performing the services assigned to them to carry out. 6- We use these data to comply with the laws.
7- For any other matters that the administration of Levant Store site sees it is necessary to use the personal data of the clients in these matters.

The links belonging to the third parties which Levant Store site cooperates with them:
Our site cooperates with sites, stores, and different entities so it is possible that links belonging to these parties may exist on our site. We hope that all clients know that we do not have any control over these parties, and any dealing with them is under the full responsibility of the client so the administration of our site advises the clients that it is necessary to see the privacy policies and terms and conditions of these sites before dealing with them because dealing the clients with these entities will be under their full responsibility.

Protecting the personal data of the users:
We follow all procedures and guarantees to protect the data of the users which they provide us with it, and we also try not to occurring any unauthorized access to the client data due to our existence on the internet because there is a possibility of exposure to a lot of threats on this network so we advise our dear clients that it is necessary to tell us if they feel that there are threats that threaten their data exist in their accounts on our site in order for us to take necessary procedures to stop these threats and prevent repeating it in the future.

The rights of Levant Store site: The administration of our site has the right to carry out any modifications or additions or changes to this policy at any time and we do that if we see that it is necessary to carry out this in order for our site to become like the clients wish so the administration of Levant Store site advises the clients to continually read this policy in order for the clients to be aware of any modifications or additions or changes has carried out to this policy because once we carried these things be applicable upon all clients.
We have the right at any time to employ individuals or companies or third parties in order for them to carry out services or works on our behalf. We also have the right to provide these entities or individuals with the clients’ personal data so that they can use that data when they are performing the services and work assigned to carry them out.

The rights of the users on Levant Store site:
1-The user has the full right to change his personal data available in his account at any time, by contacting our technical support.
2- We keep all dealings that happen between us and the users and we will not disclose these dealings to any third party cause harm to the users.
3- We only collect data from you for the purpose of providing our services to you and for the purpose of providing such data to the third parties who cooperate with them in order for them to use these data when they are providing their services to the users of our website.The seller account: When we agree upon the seller’s request to create an account on our site, then the seller will be able to manage his account by adding, deleting, or modifying any product within several classifications, and the seller will be able to follow the sales and inventory system.
Contact us:
We are welcoming all inquiries from clients and we are happy when the clients contact our technical support, and our staff is also happy to tell all clients that they are ready to answer their inquiries as soon as possible.

Refund and replacement policy: We are keen to provide a perfect experiment when the client needs a refund and replacement product which is purchased from our site so it is easy for the client to request a refund and replacement of a product because we have agreed with the partners with whom we cooperate on that. We hope that all clients must know that refund and replacement policy is subject to the following conditions:
1- The client commits to demanding a refund or replacement for the product which he has purchased from our site within 3 days from the time of receipt of the product.
2- The client commits to bringing the invoice that he has got from us when he provides us with a refund and replacement request.
3- The client commits to saying a reasonable reason when he demands a refund or replacement for the product.
4- Our staff will thoroughly review the client’s request and we have the full right to accept or reject the client’s request.
5- The client must refund any materials or products that he has free got with the product that he wishes to refund or replace.
6- The product that the client wishes to return is intact and does not has any damage as a result of misuse by the client, and this product must be kept in its original packaging.
7- After our approval of the client’s request so we will refund the amounts paid by the client within 14 working days and these amounts will be refunded to the same payment method through which the client done the payment. 8- The client will bear all shipping fees.

When do we accept a client’s refund or replacement request?
1- If the product which is purchased from us contains a defect in its manufacture or has obvious damage.
2- If the product does not match the description mentioned on our site.
When we do not accept a client’s refund or replacement request?
1- If the product which is purchased from us is intact and has no defects or damages.
2- If damage happens to the product which is purchased from us due to misuse by the client.
3- The product that the client wants to refund or replace does not exist in its original packaging.
Delivery Policy:
The clients’ comfort is our main goal so we have contracted with a shipping company which is specialized in delivering the products purchased from our site to any place that clients want through the shipping company which we have contracted with it. All clients must be aware that our delivery policy is subject to the following conditions:
1- The shipping fees are determined by the shipping company which we have contracted with it. The shipping fees are determined also according to the place where the client lives.
2- The delivery period of the products purchased from us is determined by the shipping company which we have contracted with it so that clients’ orders will be delivered within a period ranging from 24 to 48 hours from the date of completing the purchase process, at one condition that the purchase process is made before 10 pm so that if the purchase is made after 10 pm, the delivery period will be calculated from the next day.
3- The shipping fees will appear to the client when he completes the purchase process.

Payment Policy:
We are keen on the clients’ comfort so we provide several payment methods in order for the client to choose the payment method which he wants to buy through it from our site so that we are providing all types of credit cards and we are also providing the card of bank account in order for the client to choose what suits him and pay with it. Our payment policy is subject to the following conditions:
1- After the client had established his account on our site, he provided us with all data needs from him. Then, the client browses the products available on our site and chooses the products that he needs, and puts them in his shopping basket.
2- The client enters all data that we need from him in his purchase order and the client chooses the payment method that he wants to purchase, and the client enters the data of his payment method to complete the purchase process.
3- The client enters all data belonging to his address in order to deliver the products purchased from us to the client’s address that he mentioned to the shipping company.
4- The shipping company will deliver the products that the client has purchased to the address which he mentioned to us.
5- All details of the purchase process will appear to the client, and the invoice number will appear to the client too.
The date of the agreement: The last update that happened to this agreement by the administration of Levant Store site was on the date of 22 / 12 /2022AD.
The terms and conditions of Levant Store site:
The administration of Levant Store site has put these terms and conditions in order to tell the sellers and the clients about them in order to avoid violating them because they must know that if they violate our terms or our conditions or one of them, this will lead to blocking, suspension or freezing the offending seller’s or client’s account.

The introduction:
We hope that the sellers and the clients agree to all terms and conditions mentioned in this agreement and we also hope that the sellers and the clients agree to all terms and conditions that we may add in the future. The terms and conditions of Levant Store site consist of the following items:
First: the conditions of registration of Levant Store site:
The administration of Levant Store site has put these terms and conditions in order to be able for the seller and the client to register on our store, deal with it and use it. Our conditions are:
1- The user age must be 18 years old at least in order to be able to register on our site and create an account on it.
2- The seller and the client completely committed to providing us with all data that we need from them and this data must be true and accurate so that they can get our various services.
3- The client commits to providing us with an active payment method and the client also commits to providing us with all the data that we need from him about the payment method that he wants to buy through it from our site.
4- The client admits that there is nothing legal that prevents him from using our site and purchasing the products available on it.
5- The seller creates an account on our site, and when our site administration approves the seller’s request, then, the seller is allowed to display his various products on our site.
Second: General conditions of Levant Store site:
1- The user is responsible for the integrity of his account so we advise the user not to disclose his password to any party so as not to cause this harm to him.
2- The seller and the client admit using our site in accordance with all laws and the client or seller must not use our site in violation of any law.
3- It is forbidden for any client to request to cancel his purchase order if we ship this product to the address that the client mentioned to us.
4- The client is committed to using our site in a fair and suitable way that does not cause any harm to us.
5- We have the right at any time to disable the services of our site or carry out any updates that our site needs without the need to send notifications to the clients if we do that.
6- The client can follow up on his orders and he also can also follow up on his purchase orders that were made on our site through his personal account.
7- We hope that all clients know that all content on Levant Store site will be translated into Arabic language and French language as well, and please note that the English language will be the first reference for this agreement.
8- We hope you know that we will add or calculate the taxes in accordance with Canadian federal law and in accordance with the law of the province of Quebec.
Third: the conditions for putting products on our site:
1- The seller must use our site in accordance with all laws and the seller must not violate any law during using our site.
2- The seller commits to putting legal products and the seller also commits to putting original products not imitated in his personal account.
3- The seller commits to putting products that do not cause direct or indirect harm to any client that exists on our site.
4- The seller commits to writing an accurate and correct description of the products that he wishes to put on our site.
Fourth: The client or seller is committed to doing the following things when he is using our website:
1- He must not direct any abuse to anyone who exists on our site.
2- He must not direct any abuse to our site even if this abuse is done inside or outside our site.
3- His use of our site must be for the purpose of purchasing from its various products available in it or to display only its products and not for any other purposes that cause harm to us.
4- He must not do any harm to our site.

Fifth: inquiries and disputes:
1- If you face any problem when you are using or dealing with our site, in this case, you must immediately contact us in order for us to take urgent procedures to solve your problem and you must commit to the solutions that we provide to you, and if you find that it is difficult to solve that problem through our technical support, the affected party is committed to turning to the competent court to look his problem with the commitment of the affected party to the provision issued by that court.
2- We hope that you all know that all our technical support staff is ready to receive any inquiries that need to be answered and our technical support will try to answer your inquiry as soon as possible.
Sixth: modifications and notifications:
1- We carry out any modifications or changes or additions needed by our website to become an excellent way as the users wish so the administration of our site advises the clients to continually read this agreement in order for them be able to know anything new that it has been carried out for our agreement which contains our terms and conditions because anything new we carry out for this agreement or anything we change will be bound by all users.
2- The administration of Levant Store site will try to make the users know if we carried out any modifications or changes or additions or updates needed by our website.
Seventh: Disclaimer:
1- Levant Store site disclaims its complete responsibility if any client or seller uses or misuses our site and this use or his misuse of our site caused direct harm or indirect harm to this seller or client.
2- We disclaim our complete responsibility if any client or seller provided us with any false data and this resulted in damage to him, this damage we will not be responsible for it, but the client or the seller will be responsible for this fault and its consequences.
3- We disclaim our responsibility if any malfunction happens to our site and this malfunction causes damage to one of the clients or the sellers existing on our site, we will not be responsible for this damage because it resulted from causes beyond our control.
4- We disclaim our responsibility if any user violates any law and the user is required to pay compensation and the user is only responsible for paying this compensation.
5- We disclaim our complete responsibility if any seller or client discloses his personal data and this causes harm to him.
Eighth: the intellectual rights and copyrights:
1- Levant Store site owns a distinguished trademark that shows the various services that it provides to the site’s clients so must any company or entity or individual or website to get the approval of our site administration if they wish to use our trademark.
2- It is completely forbidden for any person or for any entity whatever her position and authority to put or download any viruses on our site and if anyone attempts to cause any harm to us or cause harm to us, we will take urgent procedures to punish those who attempt or do this damage to our site.
3- We hope from anyone who enters our site and wishes to deal with it knows that all types of content that exist on our site are owned exclusively by us and it is completely forbidden for any person or application or another website to use or copy any of our content and puts it on its application or its website and who does any violation of any of our rights, we will take urgent legal procedures to punish those who do that.

The profile of the site:
The main page:
Levant Store site is an integrated website which is specialized in providing all clients with all food that they need from the countries of the Middle East and Levant which are famous for their high–quality food and the prices of their products which are suitable for all clients.

About us:
Levant Store site is multi-sellers site and the objective of establishing it is to meet all requests of the clients of big Montreal city and the surrounding cities of the wonderful products of the Middle East and the Levant which are carefully chosen to delight our clients. We import all food which is distinguished by its high quality and the suitable price for all clients so we are keen to provide perfect products exceed the expectations of the clients. Our main objective in establishing it is to build lasting relationships with the clients based on trust and mutual respect, we have chosen a ready team at the highest level of professionalism who are able of meeting all the requests that clients need from us.

We are welcoming joining all companies and sellers to our site to get several merits which we provide for anyone who wants to join us. When the seller joins us, in this case, he will be able to control his account, add and delete products and follow up the sales and inventory system as well.

Our vision:
It is to provide a perfect opportunity for the client to reach a store which is specialized in Levant products in particular and Arabic products in general and this store will provide especially all food to all that the client wishes to find in one place in general because we want to be the place which can connect between Canadian consumer and all types of Arab products.

Our message:
Is to provide all products that all clients need from the distinguished products of the Middle East and the Levant which are distinguished by their wonderful taste and their suitable price to delight all clients with these wonderful products

Our values:
We follow some values when we deal with clients because we are wishing to get their complete satisfaction with the services that we provide to them. Our values are responsibility, commitment, transparency, distinction, cooperation, respect, and honesty.

Our objectives:
1- We seek success with steady steps in order to provide the clients with the highest quality products.
2- We seek to be the first entity that all clients resort to it when they need distinguished and various products.
3- Our main objective is to get full clients’ satisfaction with all the products that we offer them.
4- We seek to build long relationships with clients by providing them with all products that they need.


Our merits:
1- We provide comprehensive and integrated technical support for you when you deal with us.
2- We import the highest quality food that has the distinctive flavor of the Levant.
3- We collect all Levant and distinguished Middle East products in one platform.
4- We provide the client with a list of weekly offers available on our site.
5-The client can easily able to compare the products that he needs and chooses the suitable product for him.

Policy and mechanism of cooperation with other companies and sellers:
We evolved day after day carrying on our necks a great responsibility which is getting the full satisfaction about our products so we do our best and continually work to meet all requests of the clients at the highest quality and best possible price because we are keen to gain honorable position in the field which we work on it in order to provide products befitting of our clients, so we have cooperated with major companies in order to provide their distinguished products and services to the clients, and we also welcome any new company that wishes joining us to be together a great entity in the whole world, and if any company wishes to join us, they must contact us immediately.
We are welcoming joining any seller to join us and the seller will provide us with all data we need from him then, he must send a request to join us. When we agree upon his request, in this case, the seller can display all his products on his personal account on our site.
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